Privacy Policy for ravionalora.com
Your privacy and data security are our priority
Introduction to our privacy practices
ravionalora.com is committed to protecting your personal information and complying with Australian privacy laws. This policy explains how we collect, use, and safeguard your data.
By using our website or subscription service, you agree to the terms described here. Please read carefully to understand your rights and our obligations.
How we collect your data
We collect information directly from you and automatically through your use of our site and services.
Information you provide directly
- • Contact details for subscription setup
- • Personal details for adviser assignment
- • Communication history with our team
- • Documents you upload to the client portal
- • Feedback and preferences you share
Automatically collected information
- • Device and browser information
- • Usage patterns on our site
- • Access times and session duration
- • IP address and general location
- • Site navigation history
How we use your data
Your information enables us to deliver, maintain, and improve our subscription services.
- • Set up and manage your subscription
- • Provide ongoing planning and support
- • Communicate important updates
- • Meet regulatory and legal obligations
- • Enhance security and prevent misuse
- • Analyse trends for service improvement
- • Respond to your requests and feedback
Our promise: We do not sell your data. All personal information is handled with strict confidentiality and only shared when required by law or with your explicit consent.
Sharing your data
Your data is only shared with trusted service providers for essential functions, and never for marketing or unrelated purposes.
Our service providers
We partner with reputable vendors for hosting, communication, and compliance support.
Legal obligations
We may disclose data to comply with legal requirements or enforce our terms.
Anonymous statistics
We may use aggregated, non-identifiable data for business analysis.
Your privacy rights
You have the right to access, correct, or delete your data, and to ask about how it is used.
- • Request a copy of your data
- • Ask us to update inaccurate data
- • Request deletion of your data
- • Ask us to transfer data to you
- • Object to certain data uses
- • Request limits on processing
Contact us at any time to exercise your rights or ask questions about this policy.
How we protect your information
We use secure technology and strict processes to safeguard your data against unauthorised access or misuse.
Technical safeguards
- • Encrypted data storage systems
- • Secure transmission using SSL
- • Regular vulnerability assessments
- • Ongoing security updates
Organisational safeguards
- • Staff training on privacy protocols
- • Access controls and permissions
- • Incident response procedures
- • Regular privacy audits
How long we keep your data
We retain your information only as long as necessary to provide services and meet legal obligations.
- • Kept for the duration of your account
- • Used for service improvement only
- • Retained for compliance and support
- • Secured and stored as required
- • Used only with your consent
You may request deletion when your subscription ends.
International data transfers
We may transfer data abroad if required for service delivery, always ensuring legal protections are in place.
- • Use of approved international vendors
- • Standard contractual protections
- • Strong data encryption protocols
- • Compliance with Australian privacy law
Cookies and tracking
Cookies are used for site functionality, analytics, and security. See our Cookie Policy for details.
Types of cookies used
- • Enable core site functions
- • Track site usage statistics
- • Remember your settings
- • Support secure communication
You can manage cookie settings at any time via your browser.
Updates to this policy
We update this policy to reflect changes in law or our practices. Check back regularly for updates.
- • Email notification of major changes
- • Website notice for policy updates
- • Direct adviser communication
- • Client portal announcements
Continued use of our services signifies your acceptance of any changes.
Contact about privacy
For privacy questions or requests, contact our support team directly.
ravionalora
Level 21, 345 Queen Street, Brisbane, QLD 4000 Australia
Phone: +61-3-8326-6428
Email: content@ravionalora.com
Last updated September 6, 2025
Effective from September 6, 2025